How AI Can Actually Help a Business

AI should not be added to a product simply because AI is popular. The first question should be: What problem are we trying to solve? AI can be useful for customer support, document search, knowledge retrieval, lead qualification, content workflows, internal assistance and repetitive business processes. A practical AI system can combine a language model with company knowledge, business rules, tools, databases and human approval. The goal is not to make software sound intelligent. The goal is to make useful work easier, faster or more reliable.